Please read these Terms and Conditions carefully before using our website or services.
Definitions
“Company,” “we,” “us,” or “our” means Flos Glo Cleaning Services, LLC.
“Service” means our website, online forms, scheduling tools, messaging, quotes, and cleaning services we provide.
“Website” means https://flosglo.com.
“You” or “your” means the individual or entity accessing or using the Service.
Acknowledgment
By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part, do not use the Service. You represent that you are at least 18 years old.
Scope of Services
We provide residential and commercial cleaning services, including quotes, scheduling, confirmations, and customer support. Availability is subject to scheduling, service area, and acceptance of your request.
Quotes, Booking, and Access
Quotes: Estimates are based on information you provide and may be adjusted after onsite assessment or changes in scope.
Scheduling: Appointment times are windows of arrival unless otherwise stated.
Access: You are responsible for providing safe access to the service location during the scheduled window (e.g., door codes, key placement, gate instructions, parking, pet instructions).
Condition: Excessive clutter, biohazards, pest infestations, or unsafe conditions may result in additional fees, rescheduling, or refusal of service.
Cancellations, Rescheduling, and No‑Shows
You may cancel or reschedule by contacting us in advance. A minimum notice window may apply; if not specified at booking, 24 hours’ notice is required.
Late cancellations, lock‑outs, or no‑show scenarios (no access within 20 minutes of arrival) may incur a fee up to the full appointment amount to cover reserved time.
Client Responsibilities
Provide accurate information for quotes and scheduling.
Secure valuables and specify areas that should not be accessed.
Notify us in advance of special surfaces, fragile items, or manufacturer‑specific cleaning requirements.
Report service issues within 24 hours so we can address them promptly.
Satisfaction and Re‑Clean Policy
If you are not satisfied with an area cleaned, contact us within 24 hours with details and photos where possible. We will make reasonable efforts to address the issue, which may include a re‑clean of the affected area. This policy does not cover circumstances outside our control (e.g., normal wear, permanent stains, damaged surfaces, or conditions not disclosed).
Supplies and Equipment
We provide standard cleaning supplies and equipment. If you request use of your own products or equipment, you assume responsibility for any results or damage related to those products or equipment.
Payment Terms
Unless otherwise agreed in writing:
Payment is due upon completion of service.
We may require a card on file to secure bookings and apply cancellation fees.
Unpaid balances may result in suspension of future services and may be referred for collection, with you responsible for reasonable collection costs and fees.
Photos for Quality Assurance
With your consent, we may capture limited before/after photos of work areas for quality assurance and training. We do not publicly post identifiable interior photos without your explicit permission.
Prohibited Uses
You agree not to:
Interfere with or disrupt the Website, forms, or scheduling tools.
Upload or transmit malicious code or attempt unauthorized access.
Misuse the Service in violation of applicable laws.
SMS Communications
With your consent, we may send non‑marketing texts (confirmations, reminders, access instructions, updates) and occasional marketing texts.
Message frequency may vary; message and data rates may apply.
Reply STOP to unsubscribe, HELP for help. Consent is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.
See our Privacy Policy for details.
Intellectual Property
The Website and its original content, features, and functionality are owned by Flos Glo Cleaning Services, LLC and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or create derivative works without our prior written consent.
Third‑Party Links and Tools
The Website may contain links to third‑party sites or embed third‑party tools (e.g., scheduling). We are not responsible for their content or practices. Your use of third‑party services is subject to their terms.
Disclaimer of Warranties
The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the Service will be uninterrupted, secure, error‑free, or free of harmful components.
Limitation of Liability
To the fullest extent permitted by law:
Our total liability for any claim arising out of or relating to the Service will not exceed the amount you paid for the specific service giving rise to the claim (or USD $100 if no amount was paid).
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption, even if advised of the possibility.
Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the maximum extent permitted by law.
Indemnification
You agree to defend, indemnify, and hold harmless Flos Glo Cleaning Services, LLC and our officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your breach of these Terms, or your violation of any law or third‑party right.
Termination
We may suspend or terminate your access to the Service at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the Service ceases immediately.
Changes to These Terms
We may modify these Terms at any time. We will post the updated Terms with a new “Last updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Michigan, without regard to conflict of law rules. You agree to attempt to resolve disputes informally by
contacting us first. If unresolved, disputes shall be brought in the state or federal courts located in Michigan, and you consent to their jurisdiction and venue.
Severability and Waiver
If any provision of these Terms is found unenforceable, the remaining provisions remain in full force. Our failure to enforce any right is not a waiver of that right.
Contact Us
For questions about these Terms, contact:
Email: [email protected]
Phone: (248) 970‑1202