This Privacy Policy describes how Flos Glo Cleaning Services, LLC (“Flos Glo Cleaning Services, LLC,” “Flos Glo,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when individuals (“you” or “your”) visit our website, request a quote, schedule service, or otherwise interact with us online or offline. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Company and Contact Information
Legal name: Flos Glo Cleaning Services, LLC
Website: https://flosglo.com
Phone: (248) 970-1202
Email: [email protected]
Definitions
“Service” means our website and any related online forms, scheduling tools, messaging, and customer support we provide.
“Personal Data” means information that identifies or can reasonably be linked to an individual, such as name, email, phone, and similar identifiers.
“Usage Data” means technical information collected automatically, such as IP address, browser type, device identifiers, and pages viewed.
Information We Collect
Information You Provide
Contact details (first and last name, phone number, email address)
Service details (service address, property type, requested services, preferred dates/times, access instructions, photos you upload)
Communications (messages sent to us, survey responses, support requests)
Consent choices (marketing and non‑marketing SMS consent flags, timestamps, and source URL)
Information Collected Automatically
Usage Data (IP address, device and browser information, pages visited, time and date, time on page, referring URLs)
Cookies and similar technologies as described below
Information from Service Providers and Partners
Booking/scheduling data submitted through embedded widgets
Analytics data to understand site usage and improve our Service
Payment-related status information if payment tools are enabled (no full payment card details are stored on our servers)
Cookies and Similar Technologies
We use cookies, pixels, and similar technologies to:
Operate and secure the website
Remember your preferences and improve user experience
Measure and analyze website performance and marketing effectiveness
Types of Cookies
Essential Cookies: Required to provide the website and its features.
Preference/Functionality Cookies: Remember your settings and choices.
Analytics Cookies: Help us understand website usage and improve performance.
You can manage cookies through your browser settings. If you block certain cookies, some features may not function properly.
How We Use Personal Data
We use Personal Data to:
Provide, operate, and improve our Service
Process quote requests, bookings, and customer communications
Send service-related notifications (confirmations, reminders, access instructions, updates)
Send marketing communications with your consent
Respond to inquiries and provide customer support
Conduct analytics, quality assurance, and service optimization
Enforce our agreements and comply with legal obligations
Protect our rights, security, and the integrity of the Service
SMS Communications
Types of messages: With your consent, we may send non‑marketing texts (appointment confirmations, reminders, access instructions, service updates) and occasional marketing texts (offers or promotions).
How we obtain consent: We collect consent through checkboxes on our website forms for marketing and non‑marketing messages separately. You may also opt in by texting START to (248) 970-1202.
Frequency and charges: Message frequency may vary. Message and data rates may apply.
Opt‑out and help: You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us using the details above.
Not a condition: Consent to receive text messages is not a condition of any purchase or service.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
Legal Bases for Processing (where applicable)
We process Personal Data based on:
Performance of a contract (providing requested services)
Legitimate interests (improving services, securing systems, responding to inquiries)
Consent (marketing communications, optional messaging)
Compliance with legal obligations
How We Share Personal Data
We may share Personal Data with:
Service providers and vendors who perform services for us (e.g., website hosting, scheduling and messaging platforms, analytics, customer support), under appropriate confidentiality and data protection obligations
Payment and billing processors if enabled for services you purchase
Professional advisors (legal, accounting) as necessary
Successors in interest in connection with a merger, acquisition, or asset transfer
Law enforcement, regulators, or other parties when required by law or to protect rights, safety, and property
We do not sell Personal Data.
Data Retention
We retain Personal Data only as long as necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. Consent records and messaging logs may be retained as needed for compliance.
Your Privacy Choices
Access, update, or correct your information by contacting us.
Opt out of marketing emails by using the unsubscribe link in the email.
Opt out of marketing SMS by replying STOP to any message. For help, reply HELP.
Manage cookies via your browser settings.
Depending on your location, you may have additional rights regarding your personal information. Contact us to exercise applicable rights.
Security
We use commercially reasonable safeguards designed to protect Personal Data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
Our Service is not directed to individuals under 13, and we do not knowingly collect Personal Data from children under 13. If we learn that we have collected such information, we will take appropriate steps to delete it.
International Transfers
Personal Data may be processed in the United States and other jurisdictions where our service providers operate. By using the Service, you understand that your information may be transferred to locations with different data protection laws. We take steps to help ensure appropriate protections for such transfers.
Third‑Party Links and Integrations
Our website may include links to third‑party websites or embedded tools we do not control. We are not responsible for their content or privacy practices. Review the privacy policies of any third‑party sites or services you use.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last updated” date. Material changes may also be communicated by additional notice where appropriate.
Governing Law
This Privacy Policy is governed by the laws of the State of Michigan, United States.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Flos Glo Cleaning Services, LLC
Phone: (248) 970-1202
Email: [email protected]